FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at SUPPORT EMAIL
 
Q. Where do you ship from?
A. We ship from our manufacturing factory or warehouse located in DELHI & YOUR REGISTERED STATE. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
 
Q. Is COD (Cash on Delivery) available?
A. Yes.
 
Q. How long will it take for my items to arrive?
A. It will usually take 3-6 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
 
Q. Is shipping really FREE?
A. Yes, Shipping is FREE all over India.
 
Q. Do you provide refund or return in case I face any issue with the product?

A. Yes, we have our simple 5 days Return & Refund Policy.
 
Q. How long will it take to receive a tracking number?
A. It will take usually upto 24 hours.
 
Q. Where is your company located?
A. YOUR REGISTERED STATE, India.
  
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours) 
 


Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to SUPPORT EMAIL or you can directly WhatsApp us or call us at SUPPORT NUMBER.
 
Q. How can I pay?
A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also do cash on delivery for maximum locations.
 
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 
 
Q. How to cancel my order?
A. In the event you wish to cancel your order, please contact us at SUPPORT NUMBER or email us your order number at SUPPORT EMAIL (NOTE:  Contact us within 12 hours if you wish to cancel your order)

Contact Us

We'd love to hear from you! Whether you have a question about your order, our products, or anything else — our team is here to help.

Email Support

Phone / WhatsApp

Working Hours

Monday to Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Office Address

Lingrage Temple , Bhubaneswar, odisha 751002

We aim to respond to all queries within 24 hours

About us

VINTRAA, an Indian company owned by KREYANTRA INFRA shipping to all over India committed to delivering Innovation and Convenience to its customers.

Our Commitment

We're always on the lookout for cool and trending products that makes our customers life better

Happiness Equation

Driven by our passion for customer happiness, we have a Happiness Equation that's drilled into our very core. What does this mean for you? Well, we'll look after you and go to extreme lengths to make sure you're satisfied.

Since 2019

We started in 2019 and it is our mission to only list the best and most affordable items on this website.

Our Mission

It is our mission to only list the best and most affordable items on this website, ensuring every customer finds value and quality in every purchase.

WHERE ARE WE LOCATED?

VINTRAA

A GUARANTEE

We're so confident you'll love our products - we offer FREE SHIPPING

Customer Satisfaction

Don't like something you bought? Tell us, and we'll be happy to solve your issue

HAVE ANY QUESTIONS?

Contact us now using our CONTACT PAGE or email us at SUPPORT EMAIL or directly call us at SUPPORT NUMBER.

Happy shopping